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Alarm Company Requirements

 

Monitoring Companies Are Required To:

  • Register annually with the False Alarm Reduction Unit
  • Attempt to verify burglar alarm calls before requesting emergency dispatch
  • Maintain records relating to alarm notification for a period of at least one year

Contractor Companies are Required To:

  • Register annually with the False Alarm Reduction Unit
  • No person shall install, maintain, or service an alarm system without being an alarm system contractor
  • Furnish all agents with ID cards
  • Not install an alarm system or equipment that do not meet or exceed minimum Underwriters Laboratories or American National Standards Institute requirements
  • Shall not activate or service an alarm system at a location that is not permitted
  • Shall not cause a false alarm during servicing, testing, or inspection of alarm an alarm system
  • Provide alarm operators with an alarm permit application

 

Dispatch Procedures

Burglar Alarms

  1. Alarm monitoring companies must attempt to verify all burglar alarm signals before calling the alarm line to request emergency dispatch.  Duress, robbery, and hold-up alarms are exempt from verification call prior to emergency dispatch.  These types of alarm signals should be dispatched immediately and WILL NOT BE CANCELLED.

  2.  Burglar alarm dispatches can only be cancelled by the monitoring company. 

    • If law enforcement arrives prior to cancellation a response fee will be charged. 
    • If call is cancelled prior to law enforcement arrival a response fee will not be charged.

Fire Alarm

  1. Alarm monitoring companies must immediately dispatch fire signals.

      NO FIRE ALARM DISPATCH CAN BE CANCELLED

 

In an effort to reduce false alarms, alarm companies are required, by law, to take the proactive measures that are listed above.

 


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